Each of Premier Domain's web regular hosting plans carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees and overages.

This policy does not apply to reseller accounts or any additional services such overages, disk space, pop accounts, etc. 

99% Uptime Guarantee

The 99.5% uptime guarantee is extended to clients as a safety measure, so clients can be confident of the reliability of our service. If service is questionable, then you do not pay.

If, in one month (example: March 1 to April 1), the average uptime of all services is less than 99% then you will receive that month free of charge.

SMTP & POP3 (E-mail Services) are not included. These services are pinged every minute of every day continuously. Our network monitoring utility which will keep an average percentage on the uptime of such services.

Limitations
On-line problems occur continuously. There might come a time when you cannot access your website or any other service. This is not necessarily due to Premier Internet Services. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and Premier, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our network monitoring utility is the determining factor of the uptime of our service, and not any one client's experience.

Premier will on occasion make upgrades to servers and/or networking equipment. Such maintenance will be performed during Maintenance Windows. Client's will receive at least 24 hours advance notice of any maintenance window via the e-mail address on file for the account. Any downtime that occurs during a scheduled maintenance window shall not be counted towards Premier's Uptime Guarantee.